Resume in English

Frédéric KIENER

Automotive Consultant, Performance Management

Key projects

Efficiency and Sales performance projects in the automotive sector in Europe & North Africa, with focus on the conception and implementation of:

·                     Sales & aftersales development initiatives

·                     Network logistic projects

·                     Reorganization of country subsidiaries

·                     Network performance management

Automotive Experience (France, Europe, North Africa)

·                    Dealer network management

·                     Roll-out of sales policies

·                     Coaching or Training of area managers

·                     Quality management at dealerships

·                     New car & used car sales methods

·                     Spare parts business development

·                     Investment studies (spare parts store)

·                     Vehicle sales forecast

·                     Service quality evaluation

·                     Relationship with importers

·                     Geomarketing & network strategy

·                     e-Commerce

·                     Total quality methods

·                     Service & product quality surveys

Languages

·                     French (native)

·                     German (almost bilingual)

·                     English (business fluent)

·                     Italian (intermediate)

·                     Russian (basics)

Publicités